Operational Plan free essay sample

Offices Assistant Operational Plan Goal Increase the sales in each store by 10% by June 2013 Objectives: a) include graphic design services b) Acquisition of additional printer, photocopier and delivery van. c) Reorganize of fixtures and fitting within the store to make space for the equipment d) Multi-skill current retail product staff to include service knowledge. e) Increase in human resource requirements. Strategy In order to increase the sales, the company will need to employee 10 more people with costumer service background, and provide the correct training of the products and services. Consultation Stakeholder Role in the Problem Consultation Method Senior Management Team Decision Maker feedback session email communications newsletters Store Manager Develop an operational plan Meetings group meetings interviews Employees Implementers of the plan Focus groups Brainstorming sessions Feedback sessions. Suppliers Supply equipment Email communication Newsletters Customers Email communication Newsletters Media Involved in the advertisement ex Email communication Newsletters Actions: In order to complete the organization goal and objectives the following are the action that should be taken: a) Include a graphic designer The Marketing department need to advertise the position of graphic designer. The general manager will oversee all hotel department and makes sure the hotel runs smoothly. Moreover, the general manager is responsible for defining and interpreting the established by the top management of YOTEL. Administrative Departments The Human Resources department is to handle employee recruitment, training and salaries. Accounting Finance Department is responsible for recording financial transactions, forecasting and preparing monthly and annual reports and providing the managers of other departments with timely reports of operating results and financial data for making decisions. The Marketing Sales department is responsible for running promotions and selling advertisement space in hotels. Moreover, the department also have responsibility of selling hotel facilities and services to the customers. Operations Departments The Rooms department mainly handles customer service including housekeeping and reservations. As we are a small service hotel, the engineering is also included in this department, which is responsible for preventive maintenance, repair, modification to furniture and equipment, and ensuring constant provision of utilities. For customer services, our hotel will adopt the automated check in out system, which means that the check in and out is on self-services. Although our hotel is adopting the automated check in out system, front office is also needed. The customers can get help if they have problem. On the other hand, our hotel will set up standard operating procedure to state the policies and procedure of a hotel for the employees to follow. This procedure is to educate hotel staff on the best way to deal with some common situation, from handling guest complaints to handling fire. The purpose of the standard operating procedure is ensure a positive guest experience.